Warranty Customer Service
Reimbursement for Hot Oil Calendar Emboss Roll damaged during transport
Dependable Service Even When Accidents Happen
One of our clients working in the domestic non-wovens industry needed a breakdown repair on a Hot Oil Calendar Emboss Roll that was vital to their day-to-day production line.
During transit, damage occurred to the roller making it unusable.
Transport issues and logistics can be unpredictable at times, and with shipping delays and shortages at an all-time high in 2021 made this situation particularly challenging.
The “standard” operating procedure for most businesses would be to either file a claim with the logistics carrier, causing lengthy remediation, or make the client responsible for proving damage didn’t occur as a result of their own actions.
That is never okay at Martin Solutions Group.
We understand the rollers and roller accessories we design, fabricate, and source are mission-critical, go/no-go equipment for the clients we serve.
Reimburse and retain a long-standing client
Quite simply, if we can’t get them the roller or solution they need, they can’t operate. Such was the situation with this client, and filing claims and creating red tape would only cause further delays.
The Martin Solutions Group answer to the problem: reimburse the client for the damages/repairs and get their operation running smoothly again. Sometimes, it really is that simple.
Even more meaningful for us, we were able to retain a long-standing client and allow them to keep relying on Martin Solutions Group for their future roller needs.
